It’s a frightening statistic: only 2 out of 10 new businesses survive in the first five years.That’s a lot of businesses that go under, isn’t it?
And yet most business owners completely ignore these statistics.
They think there’s no way these statistics could affect them. But just ask the business owners who have gone under, and they’ll tell you that it can and does happen. And they’ll also tell you the best thing you can do is be prepared.That’s the purpose of this article.In just moments you’ll find out how to use virtual receptionists to grow your business.Read on...
Make outbound calls
If there is a need for you to make follow-up calls or reschedule customer appointments, virtual receptionists are your best option. Provide them with the procedure to follow and they will adhere to it.
Provide answers to generic questions
Most of your potential customers will always have a quick question. Hence, you can compile answers to the most frequently asked questions and hand them over to the virtual receptionists.Also, you can them provide information or resources that they can use to answer most of the questions from potential customers.If they can't answer any question, they can always notify the caller that they will reach out to them again after getting the answer from an expert in that area.
Schedule your appointments
There are some potential customers that prefer to book an appointment rather than have their questions answered over the phone. A virtual receptionist can also perform this duty. They will schedule the appointment and take down the necessary information that would be needed.
Every appointment can be synced with web calendars such as Google calendar, appointment plus and Mind-body online.For the fastest and the best results when using virtual receptionist services, always check out online reviews.
Provide live answers
Most potential customers assume they won't get a callback when they leave a voice message. But when you are using a virtual receptionist service, they can provide instant answers to callers' request. This will prevent you from losing prospective customers to your competition who are already using virtual receptionist services.
Advanced call routing
Since virtual reception services can take messages, they can act as your receptionists. If need be, virtual receptionists can live transfer callers to the right staff member unless they are given contradictory instructions.They can also screen incoming calls or forward the calls to any number you choose.
Take care of administrative tasks
Most administrative tasks (such as delivery scheduling and travel planning) can be very time-consuming and prevent you from growing your business. But by engaging the services of virtual receptionists, you can focus on the tasks that will grow your business.
Scale your business
When you need to expand your business to other cities, potential customers can easily contact you using virtual receptionists.
Generate more leads
Without leads, your business can't grow and without a live voice to answer phone calls, leads can’t become customers. Even when there is a live voice to answer the call, you need to ensure you hire virtual receptionists and provide them with the right resources to turn the leads to customers.
Improve your business brand
When you are quick in answering customers' calls and addressing their issues promptly through virtual receptionists, they can strengthen your brand by using a personalized script before they end the calls with customers or potential customers.ConclusionNo business can be successful without growth. Growth can be achieved by getting more customers, increase revenues, reduce costs or a combination of all of them.However, an often-overlooked way of improving growth is by hiring virtual receptionists.You've just discovered nine proven ways to grow your business. The next step is to implement what you've learnt in this article.So, go ahead and get started right now, because the sooner you do, the sooner you can start expanding your business.
Have you engaged the services of virtual receptionists in your business?
If yes, what kind of impact did this have on your business?
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