Motivated and inspired by the next era of AI + Automation, Workativ’s mission is to help customers “shift” to the next generation of automated and intelligent IT workplace support models, implement true digital transformation via an AI + Automated augmented IT Help Desk.
Our first product, Workativ Assistant, is a cognitive workplace automation SaaS platform designed to transform the way companies provide IT support to employees. To reduce helpdesk and IT support costs, Workativ Assistant helps companies purpose-build a Digital Virtual Assistant with out-of-the-box automation capabilities to help employees self resolve repetitive issues and service requests autonomously without the need to contact Helpdesk.
Workativ Assistant fully automates a request, e.g. the onboarding new employee, creating and managing distribution lists, unlocking accounts, and much more. Because of a fully automated solution, the time on resolving issues and requests are drastically reduced to a few seconds, enabling more productivity for both employees and IT Help Desk and support teams.
Workativ Assistant enables companies of all sizes to:
- Call Deflection
- Ticket Automation
- Conversational AI Self Service
- Automated Resolution
- 24/7 Availability
- Cost Reduction in IT Support
- Slack & Microsoft Teams chat-based IT Support.
Explore several ready-made automations from Workativ Marketplace.
Sign up now at Workativ.com