Parlor All-in-One Feedback Management System for B2B SaaS teams who care about their users

Parlor

All-in-One Feedback Management System for B2B SaaS teams who care about their users...



Startup from United States of America
Description

Parlor organizes all feedback into a single system of record, quantifies the highest impact needs, and automatically closes the loop with your users.

Collect & Organize
Aggregate feedback from any source – product, support, or sales – into a single system of record to catalogue critical feedback trends.
Popular features:
• Customizable in-moment surveys
• In-product feature requests & bug reports
• Live chat, Slack, and support ticketing integrations

Validate & Prioritize
Identify the most pervasive and impactful user needs, prioritized by request volume, revenue, and customer sentiment.
Popular features:
• User voting on requests
• Salesforce and JIRA integrations
• Merge similar feedback to clearly quantify impact.

Communicate & Educate
Parlor closes the loop by automatically communicating progress and improvements back to users as their individual needs are addressed.
Popular features:
• In-app release notes
• Dynamically segmented user cohorts
• Automatic status updates on user requests

Streamline your tools, simplify your workflow, and unite your teams around your users' needs. Parlor connects directly to the tools that matter, including live chat, ticketing systems, CRMs, JIRA, and Slack. So, all important customer information can be used to measure the impact of collected feedback, which allows your teams to prioritize their work.


Technology

• Customizable in-moment surveys
• In-product feature requests & bug reports
• Live chat, Slack, and support ticketing integrations
• User voting on requests
• Salesforce and JIRA integrations
• Merge similar feedback to clearly quantify impact
• In-app release notes
• Dynamically segmented user cohorts
• Automatic status updates on user requests


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